Digital, data and artificial intelligence
Digital transformation of public administrations
Building a realistic digital roadmap: digitising high-impact processes, governing data and securing systems.
Learning objectives
- Assess digital maturity
- Prioritise services to digitise based on user value
- Structure data governance and interoperability
- Embed cybersecurity by design
- Drive change and staff adoption
Programme
- Maturity assessment and international benchmarking
- User journeys and process redesign
- Architecture, interoperability and digital identity
- Personal data protection and cybersecurity
- Roadmap, budget and monitoring indicators
Target audience
- Chief information officers
- Modernisation project managers
- Citizen service managers
- Secretaries general and chiefs of staff